How we collect your outstanding debt

Discover the 9 key steps to our debt collection process

Contact us
Get a free debt collection quote

Prior to collection

1. Identify the Problem as soon as possible

The sooner you can identify a problematic debt the better, because the older a debt becomes the trickier it is to collect!
This could be due to difficulty in locating debtor details, old invoices, etc.








identify the Problem








2. Get in touch

Once you have identified a problematic debt, get in touch with us to begin the debt collection procedure.

3. Register as a customer

All new customers are required to register with us.
We agree to terms and you sign a Debt Collection Agreement. It’s that simple!

During collection

4. Submit a case

Single or multiple cases are easily submitted via Collect@Net, our web-based management portal.
The more debtor contact information and supporting documentation (such as copy invoices and/or statement of account) you can give us the better!
With every collections case you submit, we will send you a confirmation that we have received your case. Our account managers are also at your disposal to assist you with the registration of a case if necessary.



















 Assign to a collector



















5. Case assigned to collector

The debt collection begins immediately upon receipt of your case.
Our professional collectors are experienced in local collections procedures, legal processes, cultures and speak the same language as your debtor.
These factors position us to collect your receivables with success, while respecting your customer relationships.
Moreover, export debt collection cases are handled by local collectors while maintaining communication with the account manager.

6. Contact debtor for payment

Using structured telephone calls, emails and letters, we’ll endeavor to recover your money swiftly!
We will start to work on collecting your debts so that you can focus on your core business.

7. Evaluation of collection progress

After contacting your debtor on several occasions, we evaluate the collection progress and amend the process accordingly.
































Taking into consideration responsiveness of a debtor(s), the amount of debt and the debtor’s financial position (assets, employees, y-o-y financial position) we can continue with the initial collection approach or suggest implementing the following strategies for example:

  • Payment Plan
  • Legal Actions
  • Insolvency Monitoring

8. Regular Case Updates

You can stay informed about the collection process with real time updates available via our online customer portal Collect@Net. 

Your dedicated account manager will always be available to you for questions, concerns or updates at your convenience and may contact you for additional information or approval for certain procedures during the collection process.

Upon Successful Collection















9. Debt Paid in Full / Installments

We will reimburse you quickly with payments received by us from your debtor.

Our aim is to collect your debts in an efficient and prompt manner, while preserving your valued business relationships with customers!









download icon red








How can we assist your business?

Whether a domestic or international debtor, we’re able to resolve most outstanding debt issues in their own language and in keeping with local laws and practices. 

Our experienced debt collections specialists are located throughout the world to support your collection of outstanding invoices in any country, time zone, currency and language.

Simply the act of outsourcing the debt recovery process to us enables you to carry on with your business.

Contact us for a commitment free consultation

*You need to be a business entity in order to make use of our services.
*We only collect commercial debts - both you and your debtor(s) need to be business entities. We DO NOT collect personal debts.
and any of its affiliates, who will only use my personal data in accordance with their Privacy Statement and understand that I can change my preferences or unsubscribe at any time.







Local expertise in local markets

  • Global success rate of 79,3%
  • Coverage in 96% of the world
  • Offices in over 30 countries
  • Over 90 000 cases handled annually
  • Over 15 000 customers worldwide
  • Connected to 480+ agencies and law firms globally

What our clients say:

84% state that they would work with us again

82% confirmed that their requests were handled well and with care by our customer service team

The debt collection cases we send Atradius Collections are the most difficult ones but it continues to get results.


Alex Gasca,
Global Default and Recovery Manager
HP Inc.

Learn More

Businessman with coffee and tablet


Find answers to the most frequently asked questions about Atradius Collections, our services and the debt collection process.

offcie desk sunset

HP Inc. Case Study

Learn how we helped HP Inc. regain control over the organisation's resources by securing accounts receivables collections from B2B customers.

Handbook magazine padding

Debt Collections Handbook

The International Debt Collections Handbook is a key tool for businesses to make decisions about collecting B2B debts in foreign countries.


The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.