A description of each country gives insights into amicable proceedings. It explains local debt collection customs such as prescription periods, common payment methods and employment of a local agent to make field visits to debtors during the amicable phase. It also gives an overview of the interests and collection costs that are charged to the debtors.

Valuable insights are given on legal dunning procedures, which significantly differs per country. The Handbook explains differences and highlights roles of procedure rules, lawsuits, courts, bailiff and enforcement measures in the legal debt collection process.

Atradius Collections provides a complete service and support to its clients in all cases. The Handbook describes collection procedures when a customer goes bankrupt, focusing on minimising losses. Bankruptcy procedures are often lengthy and cumbersome, and can include an additional level of complexity when dealing with a debtor abroad. Most effective approaches when making claims against domestic and international bankruptcies are also discussed.