How we collect your outstanding debt

Discover the 9 key steps to our debt collection process

Contact us

Tel: +852 3657 0909


Prior to collection

1. Identify the Problem as soon as possible

The sooner you can identify a problematic debt the better, because the older a debt becomes the trickier it is to collect!
This could be due to difficulty in locating debtor details, old invoices, etc.










identify the Problem










2. Get in touch

Once you have identified a problematic debt, get in touch with us to begin the debt collection procedure.

3. Register as a customer

All new customers are required to register with us.
We agree to terms and you sign a Debt Collection Agreement. It’s that simple!

During collection

4. Submit a case

Single or multiple cases are easily submitted via Collect@Net, our web-based management portal.
The more debtor contact information and supporting documentation (such as copy invoices and/or statement of account) you can give us the better!
With every collections case you submit, we will send you a confirmation that we have received your case. Our account managers are also at your disposal to assist you with the registration of a case if necessary.





















 Assign to a collector





















5. Case assigned to collector

The debt collection begins immediately upon receipt of your case.
Our professional collectors are experienced in local collections procedures, legal processes, cultures and speak the same language as your debtor.
These factors position us to collect your receivables with success, while respecting your customer relationships.
Moreover, export debt collection cases are handled by local collectors while maintaining communication with the account manager.

6. Contact debtor for payment

Using structured telephone calls, emails and letters, we’ll endeavor to recover your money swiftly!
We will start to work on collecting your debts so that you can focus on your core business.

7. Evaluation of collection progress

After contacting your debtor on several occasions, we evaluate the collection progress and amend the process accordingly.




































Taking into consideration responsiveness of a debtor(s), the amount of debt and the debtor’s financial position (assets, employees, y-o-y financial position) we can continue with the initial collection approach or suggest implementing the following strategies for example:

  • Payment Plan
  • Legal Actions
  • Insolvency Monitoring

8. Regular Case Updates

You can stay informed about the collection process with real time updates available via our online customer portal Collect@Net. 

Your dedicated account manager will always be available to you for questions, concerns or updates at your convenience and may contact you for additional information or approval for certain procedures during the collection process.

Upon Successful Collection



















9. Debt Paid in Full / Installments

We will reimburse you quickly with payments received by us from your debtor.

Our aim is to collect your debts in an efficient and prompt manner, while preserving your valued business relationships with customers!


















Contact us today:

Send us your questions in the contact form, and someone will get back to you as soon as possible.

Phone: +852 3657 0909


*You need to be a business entity in order to make use of our services.
*We only collect commercial debts - both you and your debtor(s) need to be business entities. We DO NOT collect personal debts.
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As debt collection specialists, we’ve heard most of the excuses businesses make when they fail to pay a bill. We know how to respond to this and how to exert the right level of pressure to maximise revenue collection.

Atradius Collections at a glance:

  • We serve around 15,000+ customers every year
  • We handle over 90,000 debt cases annually
  • Easy to use online debt collection system
  • Our skilled collectors are experts in the local law and practices
  • We work closely with you to achieve the outcome you want
  • By assigning the debt recovery process to us, you are able to focus on your core business
  • Having us collect your debts is the most cost-effective alternative to legal proceedings