Trabajar en Atradius Collections

Como parte del grupo Atradius, AC ofrece oportunidades de carrera en todo el mundo. Nuestro espíritu colaborador promueve relaciones laborales sólidas entre el personal y los clientes.

Formando relaciones sólidas y fuertes

Sabemos que el mejor apoyo a nuestros clientes es comprender su negocio, conocer su sector y trabajar estrechamente con ellos para satisfacer sus necesidades. Esto lo logramos a través de nuestro conocimiento y experiencia. Aunque trabajamos en un entorno comercial, ofreciendo apoyo a empresas nacionales e internacionales, entendemos que los negocios son dirigidos por personas que buscan activamente generar una relación con ellos.

La misma ética se aplica a nuestros colegas. Nuestra gente es la que hace grande nuestro negocio. Valorándolos y animándolos a desarrollar sus habilidades y ambiciones, así como a generar relaciones positivas entre colegas y clientes.

Somos una compañía que promueve la igualdad de oportunidades. Activamente buscamos formas de promover nuestra filosofía de que toda persona tiene derecho a ser tratada con la misma dignidad y respeto.

La aplicación de una abertura con Atradius Collections

Con oficinas ubicadas en todo el mundo, contamos con una variedad de oportunidades de carrera a su disposición. Si desea optar por un puesto en Atradius Collections, por favor seleccione una de las vacantes y envíenos una copia de su CV actualizado.

La lista de vacantes se actualiza regularmente. Por favor, regrese a esta página para futuras actualizaciones, o consulte actualizaciones de vacantes en nuestra página de LinkedIn. También puede optar por enviarnos su CV. por correo electrónico. Siempre nos complace recibir CVs de tramitadores de recobro con experiencia, para atención al cliente y para nuestro dpt. comercial.

Como organización global, usamos el inglés como idioma común empresarial para comunicarnos con nuestros colegas en otras oficinas en el mundo. Por tanto, si Vd. está interesado en optar por alguna de nuestras vacantes, por favor asegúrese de que su solicitud está en inglés. No se considerarán solicitudes en los idiomas locales a través de esta página.

Vacantes actuals

Logo United KingdomTemporary Collector - Cardiff

Temporary Collector (9 months contract)

Atradius Collections

Cardiff 36 hours/week

Our organisation               

Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

 

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

 

Job description

Within this dynamic, results driven and international environment we are looking for a Collector to join our business based in our Cardiff office for a temporary period of up to 9 months with responsibility for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collection.

This is a fantastic opportunity for a motivated and driven individual to join us in this hands on and international environment.

Main responsibilities

  • Working as part of the UK & Ireland debt collection team, responsible for Recoveries (insured clients) & Collections (uninsured clients).

 

Key activities

  • Direct chasing of debtors via telephone as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
  • Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
  • Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties

 

 Job requirements

  • Some experience in debt collection, preferably within the business to business environment is desirable
  • Good communication skills, both on the telephone and in writing
  • Strong customer focus
  • Ability to prioritise daily caseload and schedule tasks for completion as appropriate
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self-starter, motivated and flexible in approach.
  • Co-operates with others to achieve the goals of the team
  • Learns quickly and takes responsibility for own development

 

What we offer

  • A dynamic, international and challenging work environment
  • Training and support to reach your full potential
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards

 


Office Location

This position will be based out of our Cardiff office. 

Initial training period may be remotely based from your home office, (depending on current restrictions).

3 Harbour Drive,

Capital Waterside,

Cardiff

CF10 4WZ

Contact Person and Contact Details

Ready to apply? Please send your CV to the hiring manager, Justin Arandjelovic, Operations Manager, UK & Ireland:  Justin.Arandjelovic@atradius.com.

GlobeOpen Application - Associate Collector

If you have the relevant experience as outlined below and would like to be considered for any future Associate Collector vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As an Associate Collector, you will be responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. 

In this position your key responsibilities are:

  • Managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Contacting debtors by telephone in order to successfully collect on the debt that they owe.
  • Making follow-up communications a priority to ensure that customers keep their commitments.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties  alongside direct debt chasing including negotiation over recommended action
  • Managing case value of EUR 10,000 or below.
  • Improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • To assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
  • Respond to standard customer queries in a timely manner

In addition to the relevant experience in debt collections preferably within the business to business environment, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English. Other languages will also be advantageous.
  • Ability to multitask, communicating with debtors / customers and updating systems at the same time.
  • Strong customer focus
  • Ability to prioritise daily caseload and schedule tasks for completion as appropriate
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self starter, motivated and flexible in approach. 
  • Co-operates with others to achieve the goals of the team
  • Learns quickly and takes responsibility for own development
  • Good organisational and time-management skills

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

GlobeOpen Application - Client Relations Advisor

If you have the relevant experience as outlined below and would like to be considered for any future Client Relations Advisor vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please, send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As a Client Relations Advisor, you will be the first point of contact for the customer and will be actively involved in the management of customer portfolios. You will be responsible for revenue generation, risk management and will act as a key customer interface for the Company.

In this position your key accountabilities will be to:

  • Manage and co- ordinate customer enquiries in a proactive way to ensure the customer is supported and informed on all aspects of policy experience.
  • Support the delivery of the customer satisfaction programme. Improving customer satisfaction through the utilisation of and cooperation with the functional departments within Atradius
  • Supporting the Atradius Credit Insurance Commercial team(s) in the understanding of Atradius Collections service capabilities and to monitor the delivery process.
  • Providing support to Broker Relationships in cooperation with Atradius Credit Insurance within the location.
  • Maintain accurate records of all pricings, sales, and activity reports submitted. 
  • Play an active role in the Complaint Handling Processes with Atradius Credit Insurance and ensure adequate and timely response levels and use inputs to drive structural improvements.
  • Develop and maintain a meaningful long term partnership with Atradius Credit Insurance Key Stakeholders within the local offices to enhance customer satisfaction and improve service delivery.
  • Identify and follow up on business opportunities
  • Applies underwriting principles and procedures to support the customers’ business

You will have a proven track record in building and maintaining key client relationships and an aptitude for identifying and understanding your clients’ business processes and requirements. You will play a key part in an international team where you will exchange knowledge and find support from each other.

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Good organisational and time-management skills
  • Ability to interpret and draw relevant insights from various resources and methodologies.
  • Enjoys working independently and as part of a team.

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

GlobeOpen Application - Sales Manager

If you have the relevant experience as outlined below and would like to be considered for any future Sales Manager vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

Within this dynamic, results driven and international learning environment we always look for Sales Managers to join the Atradius Collections Commercial Team in various locations. As a Sales Manager, you will be responsible for acquiring, developing and maintaining of new and existing accounts.

In this position your key accountabilities will be to:

  • Assist with the identification of opportunities with existing Insured and key account customers. 
  • Support the Atradius Credit Insurance Commercial teams and their clients in the understanding of Atradius Collections service capabilities.
  • Establish and maintain working relationships with prospective Key accounts and Channel accounts
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Pursue and Close Sales and ensure attainment of company sales goals and profitability.
  • Prepare action plans and discuss with Country Manager for effective search of sales leads and prospects. Administering accounts and writing reports, e.g. Opportunity Plans.
  • Propose, present and discuss solutions with all levels within key account business.
  • Support Broker Relationships and their clients in cooperation with Atradius Credit Insurance.
  • On an ad-hoc basis be required to present to and visit both Atradius Credit Insurance Customers as well as Intermediaries and Brokers
  • Communicate new product / service developments to key client base.
  • Be actively involved in prospecting network events.
  • Provide timely feedback to senior management regarding performance

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Good understanding about clients’ market and competitors' products
  • Good negotiation skills and persuasiveness
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Confidence presenting to large groups of people
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Good organisational and time-management skills
  • To be self-motivated, able to work from own initiative and also able to work as part of a team
  • Excellent networking skills and desire to attend regular networking events
  • Fluent English speaker. Other languages are advantageous

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

 

 

Creando una carrera con exito

Trabajando para Atradius Collections disfrutará de un salario competitivo, un paquete de pensiones atractivo y una variedad de beneficios flexibles. A cambio, le animamos a responder a los retos para desarrollarse y esforzarse en una mejora continua.

Le animamos a tomar las riendas de su desarrollo profesional que le proporcionará la capacitación y el apoyo que necesita para alcanzar su máximo potencial.

Somos un empleador mundial trabajando dentro de un mercado internacional, ofreciendo grandes oportunidades para viajar y desarrollar oportunidades profesionales en el extranjero.

 

Contenido relacionado

Misión y Visión

Estamos comprometidos a ofrecer a nuestros clientes el mejor servicio global. Esto se lleva a cabo a través de nuestra Misión y Visión, así como de nuestra adhesión a nuestros Principios de Gobierno.

Equipo Directivo

Nuestro Equipo Directivo es responsable del desarrollo e impulso de los objetivos, estrategias, calidad del servicio y resultados operativos de Atradius Collections en todo el mundo.

Excención de Responsabilidad

Este informe se presenta, con fines de información únicamente y no está pensada como una recomendación en cuanto a las transacciones particulares, inversiones o estrategias en modo alguno a cualquier lector. Los lectores deben tomar sus propias decisiones independientes, comerciales o de cualquier otro tipo, con respecto a la información proporcionada. Aunque hemos hecho todo lo posible para garantizar que la información contenida en este informe sea obtenida de fuentes confiables, Atradius no es responsable por los errores u omisiones, o por los resultados obtenidos del uso de esta información. En ningún caso Atradius, sus corporaciones o empresas relacionadas, afiliadas y subsidiarias, ni los socios, agentes o empleados, serán responsables por cualquier decisión o medida adoptada con base en la información en este informe, o por ningún daño directo, indirecto, especial, incidental o consecuente, resultante del uso de la información de las declaraciones hechas en este documento.