Lavorare in Atradius Collections

Parte del gruppo Atradius, Atradius Collections fornisce opportunità di carriera in tutto il mondo. Lo spirito di collaborazione permette di sviluppare forti relazioni con i colleghi e con i clienti.

Creare forti relazioni

Sappiamo che il modo migliore per supportare i nostri clienti è capire il loro business, conoscere il loro mercato e lavorare a stretto contatto. Ciò è possibile grazie alle nostre conoscenze ed esperienze. Lavoriamo in un ambiente commerciale, fornendo supporto business-to-business sia per il mercato domestico che per quello internazionale, tuttavia ben comprendiamo che le aziende sono costituite da persone con cui cerchiamo di costruire solide relazioni.

Troviamo lo stesso entusiasmo nei nostri colleghi. Sono loro che rendono grande il nostro business. Diamo valore alle persone, le incoraggiamo a sviluppare le loro ambizioni e a costruire solide relazioni tra colleghi e clienti.

Offriamo pari opportunità. Cerchiamo di promuovere la nostra visione aziendale in cui ognuno ha il diritto ad essere trattato con dignità e rispetto.

Candidarsi per Atradius Collections

Grazie ai nostri uffici dislocati in tutto il mondo, possiamo offrire diverse possibilità di carriera. Se vuoi candidarti per una posizione in Atradius Collections, seleziona una delle attuali opportunità di lavoro elencate sotto e inviaci via email una copia del tuo CV.

Le nostre opportunità di lavoro sono regolarmente aggiornate. Visita ancora questa pagina per future posizioni o controlla gli aggiornamenti alla nostra pagina di Linkedin. In alternativa puoi inviarci via email il tuo CV. Siamo sempre lieti di ricevere CV da persone con esperienza come Collectors, Customer Services e Sales.

In quanto società internazionale, utilizziamo la lingua inglese per comunicare con i nostri colleghi di tutto il mondo. Se sei interessato ad inviarci la tua candidatura, la richiesta dovrà pervenire in inglese. Le richieste in altre lingue inviate tramite questa pagina non saranno considerate.

 

Logo United KingdomTemporary Collector - Cardiff

Temporary Collector (9 months contract)

Atradius Collections

Cardiff 36 hours/week

Our organisation               

Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

 

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

 

Job description

Within this dynamic, results driven and international environment we are looking for a Collector to join our business based in our Cardiff office for a temporary period of up to 9 months with responsibility for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collection.

This is a fantastic opportunity for a motivated and driven individual to join us in this hands on and international environment.

Main responsibilities

  • Working as part of the UK & Ireland debt collection team, responsible for Recoveries (insured clients) & Collections (uninsured clients).

 

Key activities

  • Direct chasing of debtors via telephone as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
  • Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
  • Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties

 

 Job requirements

  • Some experience in debt collection, preferably within the business to business environment is desirable
  • Good communication skills, both on the telephone and in writing
  • Strong customer focus
  • Ability to prioritise daily caseload and schedule tasks for completion as appropriate
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self-starter, motivated and flexible in approach.
  • Co-operates with others to achieve the goals of the team
  • Learns quickly and takes responsibility for own development

 

What we offer

  • A dynamic, international and challenging work environment
  • Training and support to reach your full potential
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards

 


Office Location

This position will be based out of our Cardiff office. 

Initial training period may be remotely based from your home office, (depending on current restrictions).

3 Harbour Drive,

Capital Waterside,

Cardiff

CF10 4WZ

Contact Person and Contact Details

Ready to apply? Please send your CV to the hiring manager, Justin Arandjelovic, Operations Manager, UK & Ireland:  Justin.Arandjelovic@atradius.com.

GlobeOpen Application - Associate Collector

If you have the relevant experience as outlined below and would like to be considered for any future Associate Collector vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As an Associate Collector, you will be responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. 

In this position your key responsibilities are:

  • Managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Contacting debtors by telephone in order to successfully collect on the debt that they owe.
  • Making follow-up communications a priority to ensure that customers keep their commitments.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties  alongside direct debt chasing including negotiation over recommended action
  • Managing case value of EUR 10,000 or below.
  • Improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • To assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
  • Respond to standard customer queries in a timely manner

In addition to the relevant experience in debt collections preferably within the business to business environment, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English. Other languages will also be advantageous.
  • Ability to multitask, communicating with debtors / customers and updating systems at the same time.
  • Strong customer focus
  • Ability to prioritise daily caseload and schedule tasks for completion as appropriate
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self starter, motivated and flexible in approach. 
  • Co-operates with others to achieve the goals of the team
  • Learns quickly and takes responsibility for own development
  • Good organisational and time-management skills

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

GlobeOpen Application - Client Relations Advisor

If you have the relevant experience as outlined below and would like to be considered for any future Client Relations Advisor vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please, send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As a Client Relations Advisor, you will be the first point of contact for the customer and will be actively involved in the management of customer portfolios. You will be responsible for revenue generation, risk management and will act as a key customer interface for the Company.

In this position your key accountabilities will be to:

  • Manage and co- ordinate customer enquiries in a proactive way to ensure the customer is supported and informed on all aspects of policy experience.
  • Support the delivery of the customer satisfaction programme. Improving customer satisfaction through the utilisation of and cooperation with the functional departments within Atradius
  • Supporting the Atradius Credit Insurance Commercial team(s) in the understanding of Atradius Collections service capabilities and to monitor the delivery process.
  • Providing support to Broker Relationships in cooperation with Atradius Credit Insurance within the location.
  • Maintain accurate records of all pricings, sales, and activity reports submitted. 
  • Play an active role in the Complaint Handling Processes with Atradius Credit Insurance and ensure adequate and timely response levels and use inputs to drive structural improvements.
  • Develop and maintain a meaningful long term partnership with Atradius Credit Insurance Key Stakeholders within the local offices to enhance customer satisfaction and improve service delivery.
  • Identify and follow up on business opportunities
  • Applies underwriting principles and procedures to support the customers’ business

You will have a proven track record in building and maintaining key client relationships and an aptitude for identifying and understanding your clients’ business processes and requirements. You will play a key part in an international team where you will exchange knowledge and find support from each other.

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Good organisational and time-management skills
  • Ability to interpret and draw relevant insights from various resources and methodologies.
  • Enjoys working independently and as part of a team.

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

GlobeOpen Application - Sales Manager

If you have the relevant experience as outlined below and would like to be considered for any future Sales Manager vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

Within this dynamic, results driven and international learning environment we always look for Sales Managers to join the Atradius Collections Commercial Team in various locations. As a Sales Manager, you will be responsible for acquiring, developing and maintaining of new and existing accounts.

In this position your key accountabilities will be to:

  • Assist with the identification of opportunities with existing Insured and key account customers. 
  • Support the Atradius Credit Insurance Commercial teams and their clients in the understanding of Atradius Collections service capabilities.
  • Establish and maintain working relationships with prospective Key accounts and Channel accounts
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Pursue and Close Sales and ensure attainment of company sales goals and profitability.
  • Prepare action plans and discuss with Country Manager for effective search of sales leads and prospects. Administering accounts and writing reports, e.g. Opportunity Plans.
  • Propose, present and discuss solutions with all levels within key account business.
  • Support Broker Relationships and their clients in cooperation with Atradius Credit Insurance.
  • On an ad-hoc basis be required to present to and visit both Atradius Credit Insurance Customers as well as Intermediaries and Brokers
  • Communicate new product / service developments to key client base.
  • Be actively involved in prospecting network events.
  • Provide timely feedback to senior management regarding performance

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Good understanding about clients’ market and competitors' products
  • Good negotiation skills and persuasiveness
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Confidence presenting to large groups of people
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Good organisational and time-management skills
  • To be self-motivated, able to work from own initiative and also able to work as part of a team
  • Excellent networking skills and desire to attend regular networking events
  • Fluent English speaker. Other languages are advantageous

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

 

 

Costruire una solida carriera

In Atradius Collections avrai un salario competitivo, un interessante pacchetto pensionistico, benefits e riconoscimenti. Riceverai inoltre la formazione e il supporto di cui avrai bisogno per raggiungere il tuo massimo potenziale, ti incoraggeremo a rispondere alle sfide e ad impegnarti per un continuo miglioramento.

La nostra società lavora all'interno di un mercato internazionale e fornisce numerose opportunità di viaggio e sviluppo della carriera all'estero.

 

 

 

Argomenti correlati

Principi di Leadership e Governa

I nostri Principi di Governance, Carta dei Servizi al Cliente ed innovazione posizionano Atradius tra i principali leader nel mondo nell'offerta di prodotti e servizi assicurativi.

Executive Management Team

Il Executive Management Team è composto da sette membri responsabili dello sviluppo e del raggiungimento degli obiettivi, della qualità del servizio fornito e dei risultati di Atradius Collections.

Missione e Visione

Ci impegnamo ad offrire ai nostri clienti il migliore servizio di recupero crediti. Questo è previsto dalla nostra Missione e Visione, in accordo con i nostri principi di governance aziendali.

Dichiarazione di esclusione di responsabilità

I contenuti qui riportati hanno scopo puramente informativo e non hanno alcun valore legale. Vi invitiamo a far riferimento alla specifica polizza o al relativo prodotto o servizio per quanto riguarda termini e condizioni. Nulla di quanto qui riportato dovrà essere interpretato per creare qualsiasi diritto, obbligo o responsabilità da parte di Atradius, tra cui l'obbligo di svolgere una due diligence degli acquirenti per vostro conto. Atradius si riserva il diritto di svolgere due diligence su specifici acquirenti esclusivamente per le proprie finalità assicurative e non a vantaggio di un assicurato o di qualsiasi altra persona. Inoltre, in nessun caso né Atradius né le sue controllate e consociate potranno essere ritenute responsabili per danni diretti, indiretti, speciali, accidentali o consequenziali derivanti dall'utilizzo delle informazioni qui contenute.