Working at Atradius Collections

Part of the global Atradius Group, Atradius Collections provides career opportunities throughout the world. Our collaborative ethos promotes strong working relationships among staff and with clients.

Creating strong relationships

We know that we best support our customers by understanding their businesses, knowing their market and working closely with them to meet their needs. We achieve that through our expertise and experience and through getting to know our customers and their businesses. Although we work in a commercial environment, providing domestic and international business-to-business support, we understand that those businesses are driven by people and actively seek to build relationships with them.

The same ethos applies to our colleagues. Our people are what make our business great. We value them and encourage them to develop their skills and ambitions, as well as building positive relationships among colleagues and clients.

We are an equal opportunity employer. We actively seek ways of promoting our company-wide belief that everyone has the right to be treated with the same dignity and respect.

Applying for a job with Atradius Collections

With offices located across the globe we have a variety of career opportunities available. If you’d like to apply for a position with Atradius Collections, please select one of the current vacancies listed below and email us a copy of your current CV.

Our vacancies list is regularly updated. Please return to this page for future updates, or follow vacancy updates on our LinkedIn page. Alternatively, you could email your CV to us.We are always happy to receive CVs from experienced Collectors, Customer Services and Sales professionals.

As a global organisation we use English as our business language to communicate with colleagues across our many locations. Therefore, if you are interested in applying for any of our vacancies, please ensure that you application is submitted in English. Applications in local languages submitted through these pages will not be considered for further progression.

 

Logo United KingdomDigital Account Manager - UK

Atradius Collections
36 hours/week – Cardiff Bay, UK


Our organisation            

Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Job description

Working within the busy Client Relations Team which is responsible for ensuring business retention and developing the existing customer portfolio with the aim of maximizing customer profitability, we are looking for a Digital Account Manager to join us in Cardiff.  This exciting and varied role will be responsible for identifying and following up new business leads, creating and developing local email and LinkedIn campaigns to drive leads to our e-commerce platform  and to proactively manage and support own portfolio of customers.  This is an excellent opportunity for a motivated, customer focused, individual with experience in online account management.


Main responsibilities

  • Prospecting / New Business
  • Responsible for ensuring business retention and developing the existing customer portfolio with the aim of maximizing customer profitability
  • Identifying and follow up new business leads, and clearly identifying new prospect sources
  • Handling customer enquiries via online tools, calls, and email
  • Work closely with other teams to identify cross boarder and upskill opportunities
  • Account Management
  • Manage all customer communication in a proactive way to ensure the customer is supported and informed on all aspects of services provided and within agreed service levels
  • Actively involved in the management and development of customer portfolio performance
  • Key customer interface, responsible for revenue generation and risk management
  • Improving customer service and experience, working closely with other departments within Atradius in order to provide best possible service to enhance customer satisfaction
  • Online Digital Marketing
  • Creating, developing and preparing content to implement and drive forward local email and LinkedIn campaigns.
  • Drive leads through online channels to our digital platform
  • Develop, localise and optimize high performing nurturing campaigns for prospects and customers
  • Develop, localise and optimize sophisticated LinkedIn campaigns that position Atradius Collections as an authority and enrich our contact database
  • Provide input to optimise local SEO campaigns

Job requirements

  • High customer orientation / customer focus
  • Good communicator who easily engages and interacts with new and existing customers using a broad range of channels (Social Media, Telephone, Email) and who has the ability to quickly build rapport
  • Able to work quickly and accurately and adapt to new insights
  • Experience of online marketing and content creation and good understanding of SEO, PPC and CRO
  • Data driven, with ability to analyse and interpret data and identify effectiveness
  • A self-motivated individual, able to work from own initiative

What we offer

  • A dynamic and challenging work environment
  • Training and support including opportunities for continuous professional development
  • A true international company with focus on competency development, knowledge-sharing, and ambitious teamwork
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards

Office Location

Cardiff Bay

Contact Person and Contact Details

Matthew Coates

Matthew.Coates@atradius.com

+44 2920 824329

 

Flag NLContent Marketeer - The Netherlands

Atradius Collections

The Netherlands

40 hours/week - Amsterdam office

Our Organisation

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Job description

The role of Content marketer is focused on further professionalising the digital and social media marketing activities. Your main objective is to attract new customers and maintain the relationship with existing customers. You achieve this by creating content that drives conversions and that can plant a seed for future customers.

This is a full-time position (40 hours per week) located at the Atradius headquarters in Amsterdam.

Main responsibilities

  • Creating content marketing campaigns that drive new business
  • Creating marketing automation campaigns that drive new business and loyalty
  • Create/maintain Website content (improve SEO, optimize content for conversion)
  • Creating commercial collateral that speaks to Multinationals and SME’s
  • Management of Atradius Collections social channels (LinkedIn, Twitter and new channels as applicable)

Website

  • External and Intranet
    • Creation and maintenance of external website content, improving SEO, optimizing content for conversion
    • Maintenance of intranet content
    • Liaison with external agencies / suppliers

Other responsibilities

  • Supporting the Marketing team
    • Coordinate translation work
    • Support the team in business development opportunities
    • Creating and coordinating Global and Local press releases
    • Content management for intranet
    • Supporting the organisation of events

 Job requirements

  • Proven expertise in content marketing and production
  • Results focussed, with ability to prepare content to suit multiple audiences
  • Affinity with marketing automation
  • Graduate calibre with degree in marketing or communication (or equivalent experience)
  • Strong experience with InDesign/Photoshop and CMS is a pro
  • Well organised able to handle multiple projects and works well under pressure
  • Excellent English language skills both written and verbal

What we offer

  • A dynamic, international and challenging work environment
  • Training and support to reach your full potential
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards


Office Location

David Ricardostraat 1 

1066 JS Amsterdam

The Netherlands

 

Contact Person and Contact Details

Interested? Please send your CV and motivation letter to Douglas Voeten: douglas.voeten@atradius.com

GlobeOpen Application - Associate Collector

If you have the relevant experience as outlined below and would like to be considered for any future Associate Collector vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As an Associate Collector, you will be responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. 

In this position your key responsibilities are:

  • Managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Contacting debtors by telephone in order to successfully collect on the debt that they owe.
  • Making follow-up communications a priority to ensure that customers keep their commitments.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties  alongside direct debt chasing including negotiation over recommended action
  • Managing case value of EUR 10,000 or below.
  • Improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • To assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
  • Respond to standard customer queries in a timely manner

In addition to the relevant experience in debt collections preferably within the business to business environment, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English. Other languages will also be advantageous.
  • Ability to multitask, communicating with debtors / customers and updating systems at the same time.
  • Strong customer focus
  • Ability to prioritise daily caseload and schedule tasks for completion as appropriate
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self starter, motivated and flexible in approach. 
  • Co-operates with others to achieve the goals of the team
  • Learns quickly and takes responsibility for own development
  • Good organisational and time-management skills

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

GlobeOpen Application - Client Relations Advisor

If you have the relevant experience as outlined below and would like to be considered for any future Client Relations Advisor vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please, send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

As a Client Relations Advisor, you will be the first point of contact for the customer and will be actively involved in the management of customer portfolios. You will be responsible for revenue generation, risk management and will act as a key customer interface for the Company.

In this position your key accountabilities will be to:

  • Manage and co- ordinate customer enquiries in a proactive way to ensure the customer is supported and informed on all aspects of policy experience.
  • Support the delivery of the customer satisfaction programme. Improving customer satisfaction through the utilisation of and cooperation with the functional departments within Atradius
  • Supporting the Atradius Credit Insurance Commercial team(s) in the understanding of Atradius Collections service capabilities and to monitor the delivery process.
  • Providing support to Broker Relationships in cooperation with Atradius Credit Insurance within the location.
  • Maintain accurate records of all pricings, sales, and activity reports submitted. 
  • Play an active role in the Complaint Handling Processes with Atradius Credit Insurance and ensure adequate and timely response levels and use inputs to drive structural improvements.
  • Develop and maintain a meaningful long term partnership with Atradius Credit Insurance Key Stakeholders within the local offices to enhance customer satisfaction and improve service delivery.
  • Identify and follow up on business opportunities
  • Applies underwriting principles and procedures to support the customers’ business

You will have a proven track record in building and maintaining key client relationships and an aptitude for identifying and understanding your clients’ business processes and requirements. You will play a key part in an international team where you will exchange knowledge and find support from each other.

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Good organisational and time-management skills
  • Ability to interpret and draw relevant insights from various resources and methodologies.
  • Enjoys working independently and as part of a team.

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

GlobeOpen Application - Sales Manager

If you have the relevant experience as outlined below and would like to be considered for any future Sales Manager vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work.  Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.

Please note that we do not accept speculative applications from recruitment agencies.

Office Location

Please, check out our office locations on our website.

Job description

Within this dynamic, results driven and international learning environment we always look for Sales Managers to join the Atradius Collections Commercial Team in various locations. As a Sales Manager, you will be responsible for acquiring, developing and maintaining of new and existing accounts.

In this position your key accountabilities will be to:

  • Assist with the identification of opportunities with existing Insured and key account customers. 
  • Support the Atradius Credit Insurance Commercial teams and their clients in the understanding of Atradius Collections service capabilities.
  • Establish and maintain working relationships with prospective Key accounts and Channel accounts
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Pursue and Close Sales and ensure attainment of company sales goals and profitability.
  • Prepare action plans and discuss with Country Manager for effective search of sales leads and prospects. Administering accounts and writing reports, e.g. Opportunity Plans.
  • Propose, present and discuss solutions with all levels within key account business.
  • Support Broker Relationships and their clients in cooperation with Atradius Credit Insurance.
  • On an ad-hoc basis be required to present to and visit both Atradius Credit Insurance Customers as well as Intermediaries and Brokers
  • Communicate new product / service developments to key client base.
  • Be actively involved in prospecting network events.
  • Provide timely feedback to senior management regarding performance

In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:

  • Good understanding and ability to work in a matrix driven cross functional environment.
  • Good understanding about clients’ market and competitors' products
  • Good negotiation skills and persuasiveness
  • Ability to understand business objectives and translate them into technical requirements and solutions.
  • Confidence presenting to large groups of people
  • Excellent communication skills, both written and verbal in English other languages will also be advantageous.
  • Good organisational and time-management skills
  • To be self-motivated, able to work from own initiative and also able to work as part of a team
  • Excellent networking skills and desire to attend regular networking events
  • Fluent English speaker. Other languages are advantageous

What we offer:

  • A dynamic, international and challenging work environment
  • Training and Support to reach your full potential including the opportunity for continuous professional development
  • Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.

 

 

 

Building a meaningful career

Working for Atradius Collections you will enjoy a competitive salary, an attractive pension package and a range of flexible benefits and rewards. In return we will encourage you to respond to challenges, to stretch yourself and to strive forcontinuous improvement.

We encourage you to take ownership of your career development and provide you with the training and support you need to achieve your full potential.

We are a global employer working within an international market place and provide plenty of opportunities for travel and career development abroad.

 

 

 

Related content

Leadership and Governance Principles

Through our Governance Principles, Customer Service Charter and investment in innovation, we’re committed to leading our people and customers to better products and services than anywhere else.

Global Management Team

Our eight-member Global Management Team is responsible for developing and driving the aims, strategy, quality of service and business results of Atradius Collections throughout the world.

Mission and Vision

We’re committed to providing our customers and people with the best global Collections Service. This is articulated through our Mission and Vision, and in our adherence to our Governance Principles.

Disclaimer

The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.