In 2008, Hewlett Packard had a problem. Collecting debts from B2B customers or non-responsive customers took an unwanted toll on the organisation’s resources and the success rate was disappointing. So HP decided to outsource these difficult cases to Atradius Collections.
"The debt collection cases we send Atradius Collections are the most difficult ones but it continues to get results."
Our business is built on providing the very best level of support for our customers.
Helping my customers is really motivating.
What you can expect from an Atradius Account Manager:
Every client of Atradius Collections is assigned with a dedicated Account Manager. In addition to providing a single point of contact to support you in your journey through the debt collection process, I help co-ordinate the Atradius Collection services to make sure we optimise our approach for you. We can leverage information from our broad network of contacts and make you aware of current global market situations.
My core responsibility is maintain and develop relationship with customers and partners and to achieve tangible results. In addition to making sure you get your money as promptly and hassle-free as possible, I also help my clients manage their finances by minimising risk or write-offs. For example, I help identify where our support may yield positive results, as well as providing insight into debt prevention.
I take pride in getting to know my clients well. I pursue a practical approach, and work hard to build a relationship based on results as well as mutual respect and understanding. Being able to assist customers and improve their situation to me personally is really motivating. Going through this process in an international environment brings a lot of joy.
My drive is to achieve good results for the client.
What you can expect from an Atradius Legal Expert:
As a trader you have the right to be paid for your goods and services. You have the law, and our team of in-house Lawyers and Partners, on your side.
Cases that need to be resolved through litigation can be a complex, especially with disputes involving international trade, where it’s important to comply with local legislation. It’s my task to make sure your company is compliant with local laws, while maximising the results and providing you with complete oversight of costs.
The advice we provide will vary from country to country and even case to case dependent on individual need. What remains constant, however, is our commitment to get to know your company and aims. We believe we can provide you with the best legal support if we work closely with you and build strong relationships focused on achieving your aims.
My drive is to achieve good results for the client. This doesn’t always mean collecting the full 100 % as, sometimes it’s better for our client to reach a settlement where all parties are happy (even the debtor).
I do my work with full dedication.
What you can expect from an Atradius Collector:
Atradius Collectors are responsible for coordinating the debt collection process. We are usually based in the region of the debtor and are proactive in maximizing the amount of debt we collect.
My primary focus is to build a relationship with my clients, treating them with respect and making them feel comfortable so that I can maximise my support by becoming a trusted partner. This includes responding promptly to their queries, anticipating their needs and being a good listener.
I would describe myself as problem solver.
What you can expect from Atradius Customer Services:
Our Sales and Client Relations Teams ensure the smooth running of our Key Accounts, from implementation through to ongoing service delivery.
To develop relationships with my customers, I focus on trust and understanding. Customers trust me and my colleagues to understand their businesses, assess their needs and provide valuable advice and solutions to help them reduce outstanding accounts receivables and increase the efficiency of their current processes.
Our Key Accounts come to Atradius to find a trusted partner to support their credit management process. Whether they operate in one or multiple countries, we’re able to provide our customers with a global service at a local level.
My ultimate goal is to drive customer satisfaction, to ensure that business is repetitive and also profitable. The Atradius brand is important to me and I believe we should demonstrate our core values in every action we take.
In a few words, I would describe myself as problem solver. I’m here to guide and assist my colleagues and create the environment for success.
Ensuring a high level of delivery!
What you can expect from an Atradius Legal Expert:
As a Senior Legal Adviser, I work closely with our Compliance Team to ensure good corporate housekeeping including compliance monitoring, awareness and advice. In addition, I work on contracts (both products and deals) and provide ongoing legal support. An important aspect of my work involves making sure the work of Atradius is legally robust so that, in turn, we can better support our clients.
A key focus when developing relationships with customers involves helping them to create and implement internal controls. We take a proactive approach to developing warning systems and helping our clients to establish standards and a secure structure.
I ensure that every communication is delivered.
What you can expect from an Atradius Administrative Assistant:
Our team of Administrative Assistants make sure that all of our client accounts run smoothly. As a business-to-business debt collection agency, we receive a large inflow of correspondence and contact requests. My role is to ensure that nothing is overlooked and every communication is delivered to the right person and promptly acted upon.
For the quick follow up of collections activities, it’s crucial that we allocate the right documents and evidence to your cases. My day-to-day administrative work may include:
Supporting the processing of new cases
Answering or redirecting phone queries
Processing mail and ensuring the despatch of letters and other documents
Managing case details and checking on attachments
Digitizing hard copy documents to facilitate speedy communication
Our role is vital in optimising our colleagues’ work and making sure there are no delays in processing administration for our clients.
Client Relations Representative
Petra van de Vorstenbosch
Excellent service delivery is key!
What do you expect from an Atradius Client Relation Representative:
I am mainly responsible for the export portfolio of my clients. This means that I am the link between my clients and my colleagues in our foreign offices. I need to make sure that my colleagues are provided with all the information they need in order to proceed with collections, and that my clients are kept updated about their cases.
I prefer to meet my clients face to face as for me this seems to be the best way of building a relationship. Furthermore it’s very important to know what my client’s needs are in order to serve them in the best possible way and manage expectations where necessary.
For me it is very important that my clients are happy about our service delivery. I want to know what is important for my client so I can try to fulfil their needs and look for solutions.
I like being client-focused.
What you can expect from a Country Manager:
As the country manager of Belgium, I am responsible for leading our Belgium local office. I lead by example and act as a role model to all internal and external stakeholders. I am also accountable for overall performance and results with prime focus on delivering good customer satisfaction.
I like being client-focused and actively listen to my clients, anticipate their needs and formulate tailor-made collections solutions. We take ownership of our cases and are very dedicated to perform for our customers.
My team are experts in their areas. Together, we deliver a professional and personal service, adapted to each client’s needs, with a clear communication flow.
I ensure a good relationship with our existing customers, and potential future ones, by making sure that all customers are satisfied with the service provided, so that they want to stay with us and recommend us in the end.