Complaints handling - Help us make our service better

Customer service

For details of specific Atradius companies in those countries, please see our contact details and our legal entity list.


Atradius employees, including the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy, an established complaints handling process and a dedicated complaints manager.


Atradius' complaints policy and complaints handling process is based upon the principle of natural justice and ensures fairness for both the complainant and any Atradius employee who has a complaint made against them. Our investigation of a complaint will always be objective and will be conducted by a senior member of staff.

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The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.