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For contact details of individual offices, please visit the “Contacts” section.
Commitment
Atradius is constantly striving to improve the quality of its services through a functioning complaints and feedback system. We value all comments about our services, products, customer service and employee performance. We are committed to responding to every comment or complaint we receive.
Fairness
Our complaints handling policy is based on the principles of fairness and impartiality. Each complaint will be reviewed objectively by a senior member of our team.
How to file a complaint?
1. Filing a complaint
You can file a complaint by sending an e-mail to the address provided on our website or by filling out the complaint form below.
2. We acknowledge receipt of the complaint
Once we receive the complaint, we register it in our system.
We send an e-mail confirmation of receipt of the complaint.
3. We investigate the complaint
If necessary, we involve other departments in the investigation of the complaint. We monitor the progress of the investigation throughout the process and ensure its proper management.
4. We resolve the complaint
We respond to the complaint within 10 business days. We provide our position and proposed solution by e-mail.