Outsourcing these activities to Atradius Collections allows you to focus on your core business - while we chase payments on your behalf.
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Together with you, we decide the language(s), content, and frequency of the demand letters we send to your customers.
We send all our demand letters and debt collection emails from our local teams based in the location where your customers are located. This gives the message(s) more leverage than if they are sent from abroad. We have 30+ offices with debt collection experts around the globe.
When demand letters are sent with our addresses and letterhead, they give greater weight to your dunning process. They put your customers on notice that you will escalate if they keep defaulting on payments.
In case your customers remain unresponsive, the sent demand letters give you sufficient proof to take immediate action on debt collection, either amicably or legally.
Our customers tell us that our Collection Letters and Final Demand For Payment Letters are particularly useful for smaller debts that are difficult to chase due to the high numbers but low values. These debts can take up a significant amount of your time to collect, tying up large amounts of your resource. Our collection letters provide a simple and effective option for escalation with minimal cost.
One example of how Final Demand Letters can be used to great effect included a customer who wanted to clean up an outstanding ledger. The company had grown significantly and internal resource could not be allocated to chasing unpaid debts; these were scheduled to be written off. We worked closely with the company’s credit controller, sending Collect Letters on their behalf.
Following the letters, 55% of the ledger was recovered. The company continues to use our services as a part of their dunning process and, four years on, their bad debt has reduced from 54% to 0.4% with a business growth of 124%.