"Our collections experience with Atradius Collections has been very good in terms of both results and the support we have received."

Paul Brunner, CICP Corporate Collection Manager, Mitsubishi Electric

Becoming our customer

What can you expect from us

Your company’s financial health is our priority, our debt collection specialists are located throughout the world to support your collection of outstanding invoices in any country, time zone, currency and language.

Discover how easy it is to place a debt with us and start your collection process!

How AC collect outstanding debts


First Party Collections

First Party Collections provides professional accounts receivable management. We enable you to focus on your core business activities, while helping you maintain confidence in your credit processes.

Legal Collections

Atradius Legal Collections helps you take action against your debtor, wherever they are in the world. We provide professional advice, expected outcomes and access to a global network of lawyers.

Invoice Checking

Our Invoice Checking service is designed to support factoring companies by helping them to scrutinise invoices, including looking into the commitment and ability of the customer to pay.

Amicable Debt Collections

We help you promote and retain positive working relationships with your customers by providing non-contentious solutions through our amicable commercial debt collection services.

Insolvency Services

As a global debt collection firm with a worldwide network of lawyers and experienced professionals we are well placed to make claims on your behalf against bankrupt debtors wherever they are located.

Standby Servicing

Our Standby Service monitors your financed portfolio. It automatically activates collection activities once a trigger event occurs, providing you with our local and international collection expertise.

What our customers say

HP Inc. Case Study

In 2008, Hewlett Packard had a problem.  Collecting debts  from B2B customers or  non-responsive customers took an unwanted toll on the organisation’s resources and the success rate was disappointing. So HP decided to outsource these difficult cases to Atradius Collections.

"The debt collection cases we send Atradius Collections are the most difficult ones but it continues to get results."

Alex Gasca, HP Inc.

Office Desk HP Case study

How we work with you

Our business is built on providing the very best level of support for our customers.

Account Manager

Armand Hessels

Armand Hessels
Helping my customers is really motivating.

What you can expect from an Atradius Account Manager:

Every client of Atradius Collections is assigned with a dedicated Account Manager. In addition to providing a single point of contact to support you in your journey through the debt collection process, I help co-ordinate the Atradius Collection services to make sure we optimise our approach for you. We can leverage information from our broad network of contacts and make you aware of current global market situations.

My core responsibility is maintain and develop relationship with customers and partners and to achieve tangible results. In addition to making sure you get your money as promptly and hassle-free as possible, I also help my clients manage their finances by minimising risk or write-offs. For example, I help identify where our support may yield positive results, as well as providing insight into debt prevention.

I take pride in getting to know my clients well. I pursue a practical approach, and work hard to build a relationship based on results as well as mutual respect and understanding. Being able to assist customers and improve their situation to me personally is really motivating. Going through this process in an international environment brings a lot of joy.

Legal Collector

Mark Niewold

Mark Niewold
My drive is to achieve good results for the client.

What you can expect from an Atradius Legal Expert:

As a trader you have the right to be paid for your goods and services. You have the law, and our team of in-house Lawyers and Partners, on your side.

Cases that need to be resolved through litigation can be a complex, especially with disputes involving international trade, where it’s important to comply with local legislation. It’s my task to make sure your company is compliant with local laws, while maximising the results and providing you with complete oversight of costs.

The advice we provide will vary from country to country and even case to case dependent on individual need. What remains constant, however, is our commitment to get to know your company and aims. We believe we can provide you with the best legal support if we work closely with you and build strong relationships focused on achieving your aims.

My drive is to achieve good results for the client. This doesn’t always mean collecting the full 100 % as, sometimes it’s better for our client to reach a settlement where all parties are happy (even the debtor).


Vikas Malik - Atradius Collections

Vikas Malik
I do my work with full dedication.

What you can expect from an Atradius Collector:

Atradius Collectors are responsible for coordinating the debt collection process. We are usually based in the region of the debtor and are proactive in maximizing the amount of debt we collect.

My primary focus is to build a relationship with my clients, treating them with respect and making them feel comfortable so that I can maximise my support by becoming a trusted partner. This includes responding promptly to their queries, anticipating their needs and being a good listener.

Customer Services

Yvette Gray

Yvette Gray
I would describe myself as problem solver.

What you can expect from Atradius Customer Services:

Our Sales and Client Relations Teams ensure the smooth running of our Key Accounts, from implementation through to ongoing service delivery.

To develop relationships with my customers, I focus on trust and understanding.  Customers trust me and my colleagues to understand their businesses, assess their needs and provide valuable advice and solutions to help them reduce outstanding accounts receivables and increase the efficiency of their current processes.

Our Key Accounts come to Atradius to find a trusted partner to support their credit management process.  Whether they operate in one or multiple countries, we’re able to provide our customers with a global service at a local level. 

My ultimate goal is to drive customer satisfaction, to ensure that business is repetitive and also profitable.  The Atradius brand is important to me and I believe we should demonstrate our core values in every action we take.

In a few words, I would describe myself as problem solver.  I’m here to guide and assist my colleagues and create the environment for success.

Legal Expert

Etienne Carpiaux

Etienne Carpiaux
Ensuring a high level of delivery!

What you can expect from an Atradius Legal Expert:

As a Senior Legal Adviser, I work closely with our Compliance Team to ensure good corporate housekeeping including compliance monitoring, awareness and advice. In addition, I work on contracts (both products and deals) and provide ongoing legal support. An important aspect of my work involves making sure the work of Atradius is legally robust so that, in turn, we can better support our clients.

A key focus when developing relationships with customers involves helping them to create and implement internal controls. We take a proactive approach to developing warning systems and helping our clients to establish standards and a secure structure.

Administrative Assistant

Marit Freriks

Marit Freriks
I ensure that every communication is delivered.

What you can expect from an Atradius Administrative Assistant:

Our team of Administrative Assistants make sure that all of our client accounts run smoothly. As a business-to-business debt collection agency, we receive a large inflow of correspondence and contact requests. My role is to ensure that nothing is overlooked and every communication is delivered to the right person and promptly acted upon.

For the quick follow up of collections activities, it’s crucial that we allocate the right documents and evidence to your cases. My day-to-day administrative work may include:

  • Supporting the processing of new cases
  • Answering or redirecting phone queries
  • Processing mail and ensuring the despatch of letters and other documents
  • Managing case details and checking on attachments
  • Digitizing hard copy documents to facilitate speedy communication

Our role is vital in optimising our colleagues’ work and making sure there are no delays in processing administration for our clients.

Client Relations Representative

Petra van Vorstenbosch

Petra van de Vorstenbosch
Excellent service delivery is key!

What do you expect from an Atradius Client Relation Representative:

I am mainly responsible for the export portfolio of my clients. This means that I am the link between my clients and my colleagues in our foreign offices. I need to make sure that my colleagues are provided with all the information they need in order to proceed with collections, and that my clients are kept updated about their cases.

I  prefer to meet my clients face to face as for me this seems to be the best way of building a relationship. Furthermore it’s very important to know what my client’s needs are in order to serve them in the best possible way and manage expectations where necessary.

For me it is very important that my clients are happy about our service delivery. I want to know what is important for my client so I can try to fulfil their needs and look for solutions.

Country Manager

Patrick Jans Atradius Collections

Patrick Jans
I like being client-focused.

What you can expect from a Country Manager:

As the country manager of Belgium, I am responsible for leading our Belgium local office. I lead by example and act as a role model to all internal and external stakeholders. I am also accountable for overall performance and results with prime focus on delivering good customer satisfaction.

I like being client-focused and actively listen to my clients, anticipate their needs and formulate tailor-made collections solutions. We take ownership of our cases and are very dedicated to perform for our customers.

My team are experts in their areas. Together, we deliver a professional and personal service, adapted to each client’s needs, with a clear communication flow.

I ensure a good relationship with our existing customers, and potential future ones, by making sure that all customers are satisfied with the service provided, so that they want to stay with us and recommend us in the end.


Driving business decisions with quality

Global Economic Outlook - November 2016

Economic research

  • Algeria,
  • Angola,
  • General economic

23rd November 2016

Economic Outlook

Pressures on international trade are mounting around the globe and the outlook is increasingly uncertain.

Get in touch with us

Name: Global Customer Service
Tel: +31 (0)20 553 2000

Atradius is represented in many countries in various parts of the world. To see specific country office details, please select the country of your choice

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The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.