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Debtors

Find all the information you need about paying off your debts and Atradius Collections.

Log in to Debtor Portal
We want to help you clear your debts.
Prevent any further costs by paying the outstanding amounts today.

Atradius Collections is an international business-to-business debt collection company. We collect debts on behalf of our clients. We believe that an amicable, proactive approach yields the best results in collecting outstanding invoices. We want to work with you on the best solution to pay off your debts.

What are my options?
Topic

Via our debtor portal
Make payments online and check your balance using our debtor portal. Please click here to login.

Pay via your own bank
Use online banking to pay us directly using our local bank number. Please also include the Atradius Collections reference number.

Call us to pay
You can speak to one of our collectors who will be able to help you make a payment.

We offer you the possibility to activate a payment plan online via Debtor@net.

Questions? Find all answers concerning your case overview and payments in our DEBTORS FAQ below.

Credit Card Payments

We offer you the opportunity to pay your debt online via a large variety of payment methods including credit cards. For processing online payments and payment information we asked payment service provider (PSP) Adyen to process these transactions on our behalf. Your payment details will be sent safely to Adyen and will only be used to process the transaction. This information will never be disclosed or forwarded to third parties, nor used for commercial purposes.

  • We accept Visa, MasterCard and Discover (both business- and consumer cards);
  • At this moment we do not accept American Express cards;
  • When you pay with your credit card there are (transaction-) fees involved;
  • In some cases your card issuer / bank might even charge a fee directly towards you to convert your money;
  • Some banks offer holders of Visa or MasterCard an additional security measure in the form of a PIN code or (one-time) password. This measure tells both the bank and us that you are the rightful owner or user of the card.
  • Contact your card issuer/ bank to be informed upfront what the costs are for your transaction
Insufficient funds / credit limits
  • Your bank might stop your card payment if there isn't enough money in your account. or if you have a per-transaction limit;
  • Though card limits vary from card to card and from bank to bank. limits can be as low as 300-500USD (or any other currency);
  • Other banks may treat card payments towards Atradius Collections as cash withdrawals, meaning your cash withdrawal limit will apply;
  • To find out more or to adjust your limits, get in touch with your bank. It can take time for the changes to take effect. so try paying by bank transfer or setting up a smaller transfer in the meantime.

Thank you for understanding.

Atradius Collections

Frequently asked questions

Via our debtor portal
Make payments online and check your balance using our debtor portal. Please click here to login.

Pay via your own bank
Use online banking to pay us directly using our local bank number. Please also include the Atradius Collections reference number.

Call us to pay
You can speak to one of our collectors who will be able to help you make a payment.

We want to work with you on the best way to help clear your debt. We offer you the possibility to activate a payment plan online via Debtor@net. Click here to access the Debtor Portal. When you login for the first time you need to create an account.

If you believe you have already paid, please let us know via your preferred contact details here.

Email us
Please fill out the contact form below to let us know about your payment.

Call us
You can speak to one of our collectors to register your payment with us.

Your creditor might already charge interest from the moment the debtor (you) is in default. By definition, a debtor is in default when the payment term included in a payment reminder (notice of default) expires.

If nothing has been arranged in the agreement or the general terms and conditions between the creditor and the debtor, the creditor may charge statutory interest.

To pay us directly, please use the local bank number of our respective office in your country.

Don’t forget to mention your Atradius Collections' reference number.

Yes, we can take care of your debtors. Though we prefer that you pay your outstanding debt to us first before we see what we can do for your company.

If you want to file a complaint or dispute, please use the contact form below or send us your complaint via email.

To make sure that you provide all the necessary information for us to investigate your complaint, please complete this complaint form.

Yes, we offer both VISA and MASTER CARDS options in our debtor portal.

Please click here to log in.

To prevent the debt from accumulating further by the added interest and costs. Also to prevent this case from going to court for legal measurements.

It’s better to discuss with us about your debt instead of doing nothing. We are here to work with you on the best solution to clear your debt.

If you want to know how Atradius Collections collect and process your personal data, please read our Privacy Statement or submit a Data Subject Request.

We want to work with you on the best way to help clear your debt. We offer you the possibility to activate a payment plan online via Debtor@net. Click here to start. When you login for the first time you need to create an account.

Yes, we provide an online platform Debtor@net. You can also make direct payment or activate a payment plan. Click here to access the Debtor Portal. When you login for the first time you need to create an account.

In our online platform Debtor@net we have the opportunity to adjust or upload your email address and/or phone number. Click here to access the Debtor Portal. When you login for the first time you need to create an account.

Yes, to interact with you in a professional way we would highly recommend that we can contact you on your direct phone number and email address. In our online platform Debtor@net we have the opportunity to adjust or upload your email address and/or phone number. Click here to access the Debtor Portal. When you login for the first time you need to create an account.

Contact
Log in to the Debtor Portal to get all the information about your debts. Still don't see what you need? Please fill out the form below and we'll get back to you.

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Pay a debt
Debtor@net

Debtor@Net - debtors can pay online 24/7 in an efficient manner, in the currency of the contract.

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