Debt Collection Handbook Spain

Amicable collections

General information

We maintain a professional collection process and focus on maintaining the relationships between you and your debtors at all times. Our team of collection specialists carry out the collection process in-house. We contact debtors both by phone and in writing.

When there is a dispute, we aim to reach an amicable solution between you and your debtor. All the contractual documents are analysed. Our investigations are completed with the assistance and agreement of our legal team.

Local agents

In cases where we aren’t able to locate the debtor or our actions in the amicable phase don’t yield satisfactory results, provided that we don’t have proof that the debtors have ceased their activities or if you request it, we can transfer the files tom our agents, who will make face-to-face visits and verify these aspects. The agents will also submit payment requests to the debtors on our behalf. The agents will issue final reports. This service is provided throughout Spain and a fee will be charged to you with your prior approval.

Interest

We always charge debtors for accrued interest or any other amounts that have been agreed to by contract between the parties. In 2023, the official accrued interest rate is 3.25%.

From a cultural point of view, Spanish debtors aren’t used to paying late payment interest during the amicable phase, and the actual amounts of interest payment are considered a matter of negotiation.

The Debt Collection Handbook Spain presents a snapshot of Spain's economic situation and covers the following topics:

• Debt collection costs
• Prescription
• Payment methods
• Types of companies
• Retention of title
• Safeguard measures
• Legal procedures & legal system
• Enforcement in debt
• Insolvency proceedings
• Arbitration and mediation

To read more about the steps and procedures undertaken in debt collections in Spain and other countries, download the International Debt Collection Handbook now!