Get the most out of a debt collection call

It goes without saying that there is no generally valid blueprint for successful collection calls. We have some tips to help you during these calls.

 

 

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Every debtor is different and what leads to a positive outcome in one case may fail in the next during debt collection telephone calls. However, this is the exact reason why thorough preparation and a certain measure of flexibility will considerably increase your chances of success.
See our tips below to improve your debt collection calls.
  
  

 

 

 

 

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Download The Debt Collection Call Guide for a detailed overview.

 

Before the call

  • Only entrust employees that are qualified and trained to make such a sensitive telephone call.
  • Establish clear minimum targets or boundaries to prevent unfavorable compromise.
  • Be thoroughly informed and prepared to deal with the case prior to calling
  • Gather all supporting materials necessary for example: customer file or list of objections.

During the call

  • Develop a clear opening line
  • Set an assertive and polite tone and atmosphere of the call.
  • Predict or identify possible objections beforehand
  • Seek possible solutions with the customer and relay consequences if unsuccessful.
  • Summarize results with the customer to ensure clarity and accord.

After the call

  • Follow-up by drawing up minutes of the call and send them to your contact person(s).
  • Documentation within the system to allow a third person to pursue the case when necessary.
  • Keep your word regarding settled due dates.
  • Keep the pressure up by continuously assessing your own activities and results.
      

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Click here to download The Debt Collection Call Guide.

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Disclaimer

The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.