The Global Collections Review

This publication is based on survey findings from more then 6000 companies worldwide.

What is the Global Collections Review?

The Global Collections Review examines company collection behaviour and how overdue invoices are dealt with. It assesses business requirements for commercial collection services and gives insight into debt collection attitudes and practices in each region.

In addition, the Review explores potential future developments regarding services offered by debt collection agencies and the expectations of future changes in the financial stability of buyers’ as well as in the quality of overdue receivables.


What can you find in the Global Collections Review?

The report covers 30 countries examining the collection behaviour of companies, and how they deal with overdue invoices while also identifying the factors that influence the collection process. In addition, the GCR explores potential future developments regarding the services offered by debt collection agencies and the expectations of future changes in the buyers’ financial stability and in the quality of the overdue receivables portfolio.

paymentDelayed Payment Handling

The tendency to trade on credit is a common practice adopted for both domestic and international B2B transactions. This section describes how delayed payments can impact business transactions, as the longer the debts remain unpaid, the lower the likelihood to fully recover the outstanding amount. Companies try to recover their unpaid commercial debts using internal resources. When they fail, they seek the assistance of external partners such as debt collection agencies. In some regions internal collection is the preferred method, whilst in other regions this is ineffective and companies still prefer outsourcing.

icon developmentDebt Collection Services Development

The GCR shows that debt recovery solutions vary among regions. In some countries the professional service of collecting debts is still difficult to manage, in others it is in a mature stage. Third party collection service, consultancy on legal collection and online access to cases are common, while in certain regions, companies look for alternative collections services, including credit management training and online payment.

icon timeFuture Predictions

The presence of overdue receivables has caused companies to postpone their own payments to suppliers, take specific measures to correct cash flow, lose revenue, and look for additional financing. In this section, regional company collection behaviour is discussed; which make use of credit insurance, checking creditworthiness of buyers, and monitor buyers’ credit risk. Companies in some regions expect improvements in the ability of their customers to pay invoices on time, in other regions companies forecast a future deterioration in financial security of their customers.

Services for safe trade

From dunning letters and amicable collections to formal litigation, our debt collection products and professionals support you through the world’s time zones, currencies, jurisdictions and languages.

Learn what Atradius Collections has to offer and select service that suit you best.


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The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.