The Global Collections Review

 Europe, Americas and Asia Pacific

Assessing business behaviour of exporting
companies on outsourcing debt collections

What is the Global Collections Review?

The Global Collections Review examines the collections behaviour of over 6000 companies across 30 countries worldwide. All interview participants work in Account Receivables Management. The report looks at potential future developments of the services offered by debt collection agencies, while also identifying the factors that influence the collection process regionally.


Topics covered in the report:

  • Delayed Payment Handling
  • Debt Collections Development
  • Future Predictions


What can you find in the Global Collections Review?

paymentDelayed Payment Handling

The tendency to trade on credit is a common practice adopted for both domestic and international B2B transactions. This section describes how delayed payments can impact business transactions, as the longer the debts remain unpaid, the lower the likelihood to fully recover the outstanding amount. Companies try to recover their unpaid commercial debts using internal resources. When they fail, they seek the assistance of external partners such as debt collection agencies. In some regions internal collection is the preferred method, whilst in other regions this is ineffective and companies still prefer outsourcing.

icon developmentDebt Collection Services Development

The GCR shows that debt recovery solutions vary among regions. In some countries the professional service of collecting debts is still difficult to manage, in others it is in a mature stage. Third party collection service, consultancy on legal collection and online access to cases are common, while in certain regions, companies look for alternative collections services, including credit management training and online payment.

icon timeFuture Predictions

The presence of overdue receivables has caused companies to postpone their own payments to suppliers, take specific measures to correct cash flow, lose revenue, and look for additional financing. In this section, regional company collection behaviour is discussed; which make use of credit insurance, checking creditworthiness of buyers, and monitor buyers’ credit risk. Companies in some regions expect improvements in the ability of their customers to pay invoices on time, in other regions companies forecast a future deterioration in financial security of their customers.

Collection services for safer trade

We help you promote and retain positive working relationships with your customers by providing non-contentious solutions through our amicable commercial debt collection services.

Simply the act of outsourcing the debt recovery process to us enables you to carry on with your daily business, while we focus on collecting your outstanding debts.

What do our valued customers say about our services offering?



confirmed that their requests were handled well and with care by our customer services team



state that they would work with us again


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Learn More

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Find answers to the most frequently asked questions about Atradius Collections, our services and the debt collection process.


The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.