How it works
Outsourcing the management of accounts receivable
Have all your accounts receivable (AR) managed the way you want, in your name.
Effective Communication
Our efforts are carried out in your name and in the native languages of your customers.
Innovative Technology
We manage all your AR based on your customers’ previous payment behaviour.
Customized Processes
We tailor emails, letters, phone calls, and more to your needs and requirements.
Customised reports and dashboard
You can monitor our activities and export extensive data anytime, including DSO and ageing analyses.
1. ASSIGNMENT
You assign all your AR to us by sharing their details and correspondence so far.
Based on your requirements, we establish the optimal number of strategies and their details to best manage your AR. These include the activities we’ll perform before the due dates and after the due dates, when we’ll need to escalate, and what the escalation will be.
2. BEFORE DUE DATES
Acting as your local team, our in-house, locally-based AR experts contact your customers to remind them to pay at the right time, with the right approach.
3. AFTER DUE DATES
Acting as your local team, our in-house, locally-based AR experts contact your customers to remind them to pay their overdue invoices at the right time, with the right approach.
We also:
- Answer your customers' calls and questions about their invoices
- Identify and keep track of your customers' reasons for payment delays or non-payment
- Keep track of payment promises and make sure your customers fulfil them
- Negotiate and facilitate payment plans
4. ESCALATION
After a specified period, we’ll escalate our AR Management Outsourcing by using the methods you approved.
If the escalation is giving your customers a final chance to settle their invoices before you use third-party collections, we’ll send them a letter or email in our name – Atradius Collections – to give them a diplomatic yet firm final warning.
If the escalation is using third-party collections to collect the overdue AR, we’ll start our amicable collections process duly and perform collections activities in our name.
Speak to our experts
Would you like to know more about how outsourcing receivables can benefit your company? Simply fill in the contact form below with your consultation request or question and we will contact you shortly.
Benefits of Outsourced A/R Management
Working on accounts receivable in a global environment can be challenging for many different reasons including, time difference, language barriers or retaining talent.
Our personalized service enables you to outsource the reminder services just after due date of invoices.
✔ We execute the entire reminder process
✔ Customize our process to streamline your collection process
✔ Monitor the delivery and efficiency of processes
✔ Register disputes and monitor payment plan
