See the results of our latest Customer Satisfaction Survey and key customer testimonials on how we build strong working relationships with an understanding of individual need and market knowledge.
Central to the way we work is our focus on building strong relationships with our customers. We believe we can support you best when we understand your business aims and also know your customers. We listen when we work alongside you and we also pay close attention to what you tell us in our customer surveys.
Customer Satisfaction Survey 2016
Here are the results of last year’s survey. Key facts include 78% of our customers tell us that we were able to pay them quickly after collecting on a debt. 82% of our customers confirmed that thier requests were handled well and with care by our customer services team. 84% of our customers state that they would work with us again.
We are always seeking to improve our services and are currently working on our Customer Satisfaction Survey 2017 which we plan to launch in November 2017.
Your views and insights are important to us. We’re delighted when you tell us we can share these more widely and are proud to be able to give you access to these testimonials.
Having one single person as a permanent contact makes for a very effective working relationship. This person knows our company very well. He links up with the local Atradius collectors, who have local expertise and know the procedures and regulations in the countries where they work. Atradius Collections reports straightforward and totally transparent. Plus its reporting is adapted to our financial structure. Atradius Collections also know our customers well, so very often they can operate proactively – and they always act quickly.
We have worked with Atradius Collections for many years collecting our home and European overseas debt. They are a vital part of our business as we often need their local expertise and languages to chase a debt where we are no longer getting any response. The services offered by Atradius Collections are wide-ranging and can be tailored to suit our needs – from a demand letter for a small debt to full legal action. This flexibility has always suited our business requirements perfectly. The staff in the Atradius’ office are professional but friendly and can be approached at any time for assistance or to get feedback on cases. We would highly recommend them to any company as an essential part of their debt collection
Our collections experience with Atradius Collections has been very good in terms of both results and the support we have received. We enjoy a good working relationship with Atradius staff and find them to be responsive to our inquiries and needs. I would recommend Atradius Collections to any company.
In 2008 ACCO Brands was looking for an agency that could handle a large clean-up with bulk uploads. Atradius Collections not only met that need but showed the flexibility to meet our demands while implementing time and cost saving processes. Atradius has been our agency of choice and now handle our UK and European Divisions. Currently our Australian and Canadian divisions are looking to come on board.
We hired Atradius Collections to manage a part of our international debt collections in early 2010. Their global agency network and ability to collect world-wide, as well as their leading position as part of the Atradius Credit Insurance Group were the initial drivers. Today we can look back on a successful partnership during which we were able to reduce our outstanding debt and improve our cash flow. Collect@Net has furthermore made the process efficient and easier for us.