Discover how we took over HP Inc’s debt collection on some of their most troublesome cases

Case study – HP Inc.: software and hardware, operating worldwide


The debt collection cases we send Atradius Collections are the most difficult ones but it continues to get results.

Alex Gasca
Alex Gasca
HP Inc.

Company: HP Inc.

Trade sector: Tech industry

Market: Global

Challenge: To recover invoices from difficult debt cases

Results: The amount of recovered invoices for HP Inc. increased substantially after the company initiated a third party default collection process with Atradius Collections.

How we made it happen: For eight years, we’ve worked closely with HP Inc., formerly Hewlett Packard, to collect its debts. Currently, we focus on its most troublesome debt cases. 

About HP Inc.

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. (NYSE: HPQ).

Worldwide operations

In 2008, Hewlett Packard had a problem.  Collecting debts  from B2B customers or  non-responsive customers took an unwanted toll on the organisation’s resources and the success rate was disappointing. So HP decided to outsource these difficult cases to Atradius Collections.

Alex Gasca, Global Default and Recovery Manager for HP Inc., explains: “There were cases where we were simply unable to collect debts. But right away, Atradius Collections achieved impressive results. Like HP Inc., Atradius Collections operates worldwide, so it knows the laws, regulations and culture in each region and each country. It has both the global and the local know-how. From the outset, the relationship with Atradius Collections has been open, transparent and friendly. Collecting debts – the big challenge – has worked out very well, from the earliest cases to today’s.”

 Tough cases

Alex Gasca and his team work from various locations worldwide. HP Inc. continues to collaborate closely with Atradius Collections on debt collection, but some things have changed since the two companies first started working together, eight years ago. Alex Gasca explains: “In the beginning, there were lots of cases and the recovery rate of Atradius Collections was very high. These days, we have become more efficient internally, so now the debt collection cases we send Atradius Collections are only the most difficult ones, but it continues to get results – even with the toughest cases.”

Monthly challenge

HP Inc. discusses the most troublesome cases with Atradius Collections on a monthly basis. It’s the start of ‘the monthly challenge’.   Atradius Collections learns what is necessary -  what type of customer, what type of invoice, what efforts have been made to collect the debt already - from HP Inc. about the cases and then they get to work, wherever in the world the case is located. Atradius Collections has a deep-seated knowledge of HP Inc.,  its culture, organisation, financial processes and the people, and how HP Inc. like to work.

Alex Gasca sees that knowledge as a real benefit: “It helps that we know each other on a personal level. That’s important to us. We share the same mission: making HP Inc. more profitable.”

How Atradius Collections can support your business at different stages of the order to cash cycle

From dunning letters and amicable collections to formal litigation, our debt collection products and professionals support you through the world’s time zones, currencies, jurisdictions and languages.



Order to cash cycle debt collections




Are you curious about how we can assist your business?

As debt collection specialists, we’ve heard most of the excuses businesses make when they fail to pay a bill. We know how to respond to this and how to exert the right level of pressure to maximise revenue collection.

Send us your questions in the contact form, and someone will get back to you as soon as possible.

Learn More

Mobile phone | Atradius

Contact Us

Are you curious about how we can assist your business? Send us your questions in the contact form, and someone will get back to you as soon as possible.

Handbook magazine

Debt Collections Handbook

The International Debt Collections Handbook is a key tool for businesses when it comes to making decisions concerning collections in foreign countries.

abstract world map

Amicable Collections - Case Study

“They’re also well known in the market and have a very good reputation. They know how to combine their high-quality services with a very open, highly professional relationship with their clients." Stefan Craciun, Colt Technology Services


The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.